At Scale & Inches, the trust our clients and visitors place in us is treated with the same care we bring to every interior we design. This policy explains what information we collect, how it is used, and the choices available to you.
Information We Collect
When you visit our website, contact us, or subscribe to our journal updates, we may collect certain information that helps us respond to your inquiries and improve our services.
- Contact details — such as your name, email address, phone number, and any details you share through our contact or consultation forms.
- Newsletter information — your email address, if you choose to subscribe to journal updates from the studio.
- Usage data — general information about how visitors interact with our site, including pages viewed, browser type, and approximate location, gathered through cookies and analytics tools.
- Project information — details you voluntarily share regarding your space, preferences, or design requirements during consultations.
How We Use Your Information
Information collected is used solely to operate, maintain, and improve our services, and to communicate with you in a manner consistent with your expectations.
- To respond to enquiries, consultation requests, and project briefs.
- To send journal updates, studio news, and project announcements to subscribers who have opted in.
- To understand how our website is used, so that we can refine its content and design.
- To meet legal, accounting, or regulatory requirements where applicable.
Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences and gather anonymised analytics about how the site is used. You can control or disable cookies through your browser settings; doing so may affect certain features of the site, but will not prevent you from browsing our portfolio and journal.
Sharing of Information
We do not sell, rent, or trade personal information. Information may be shared only in the following limited circumstances:
- With trusted service providers who assist in operating our website, email communications, or studio operations, and who are bound to keep information confidential.
- Where required by law, regulation, or legal process.
- To protect the rights, property, or safety of Scale & Inches, our clients, or the public.
Data Retention & Security
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reasonable administrative and technical measures are in place to protect information from unauthorised access, alteration, or disclosure, though no method of electronic storage can be guaranteed completely secure.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent for marketing communications at any time.
Unsubscribing from journal updates
Every email sent from our studio includes a simple unsubscribe link. You may also write to us directly using the details below, and we will action your request promptly.
Third-Party Links
Our journal and portfolio pages may include links to third-party websites, including image sources and social platforms. We are not responsible for the privacy practices or content of these external sites, and encourage you to review their respective policies.
Changes to This Policy
This policy may be updated periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.
If you have any questions regarding this privacy policy or how your information is handled, please reach out to the studio — we are happy to assist.